Wednesday, December 19, 2012

Family Tree Maker free sub problem


I experienced a similar problem earlier this year when I installed the software on a friend's computer.

The cause was due to the fact that he already had a current Ancestry subscription (in his case "Essentials") so instead of adding 6 months premium membership, 6 months was being added to his Essentials membership.

Do you already have a Premium Sub? If so you need to cancel it and then wait for it to expire. Once you do this you can reliably go back and activate the subscription.

In my friend's case I phoned Ancestry and they confirmed what I already suspected. Once his previous sub had expired we were able to activate his Premium subscription with no bother.

Source: http://www.british-genealogy.com/forums/showthread.php/75957-Family-Tree-Maker-free-sub-problem

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